Tickets

Support without the usual ticket-bot clutter, publish panels members click, keep transcripts, and tune closing automation.

Ticket Panels

  • Build panel messages with buttons that open tickets or nested panels.
  • Start from templates or a blank panel. Track live vs needs-deploy state and ticket button counts.
  • Panel builder covers routing, support roles, button styles, and publish / republish to Discord.

Transcripts

  • Browse closed tickets by opener; search; filter ones expiring soon under retention.
  • Stats show total transcripts, openers, retention days, and whether transcripts go to a channel or DM on close.
  • Open HTML previews; download or delete when the UI allows.

Settings

  • General, category/channel naming and support roles.
  • Closing, close reasons, transcripts, DM on close.
  • Automation, claim behavior, limits, related toggles.
  • Activity, local audit of panel changes for this guild.

Go live

  1. Create a panel and assign support roles.
  2. Deploy the panel to a public channel.
  3. Point transcripts at a private log channel.
  4. Open a test ticket with a second account and close it once.