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Check that Aeon is online in the member list and has Send Messages + Use Slash Commands in that channel. Then run /bot ping. If it fails everywhere, look at Status before opening a ticket.

Wait a minute after invite. Discord caches command lists. Kick and re-invite only if it’s been over 10 minutes. Admins can also re-sync from the dashboard Settings.

That’s informational, not a broken sync. Those roles sit above Aeon’s own role in Discord, so the bot can’t edit them until you drag Aeon higher under Server Settings → Roles, then click Reload from Discord in Permissions. You can Dismiss the yellow banner for this session; the tags stay so you know which roles are skipped.

That’s Aeon’s own Discord role. Discord never lets a bot edit itself, so name/color/permission changes for that role must be done in Server Settings → Roles. Sync skips it on purpose. Nothing is broken.

Dashboard → Setup → Backups → Restore default schema, or wipe a single module from that module’s settings. There is no global “factory reset” slash command on purpose.

All sales are final. Digital content / service access begins immediately after payment, so the 14-day right of withdrawal does not apply once delivery starts. This does not affect any statutory rights you have where required by law. Cancel anytime to stop future renewals. Duplicate charges or failed checkouts: email billing; don’t post card details in Discord.

Yes, from dashboard billing. The old server loses premium at the next cycle; the new one gets it immediately.

Whoever you mapped under Setup → Permissions. Discord Administrator is not enough by itself if that role isn’t in the allow list.

Only a few utility ones (/bot ping, /bot status, some member lookups). Moderation and tickets are server-only.

Check /status first. If it’s not listed, ping staff in the support Discord. That’s faster than email for live incidents.